Senior Consumer Service Manager (Remote - San Diego)

GE Appliances, a Haier company • San Diego, CA

14d • $125,000 - $160,000 • Remote

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 30 union-represented, hourly major appliance repair technicians located across San Diego, Riverside, and San Bernardino County. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management. GE Appliances offers a comprehensive compensation and benefits package, including 401(k), medical, dental, and vision healthcare plans, as well as paid vacation. The base salary range for this role is $125,000-$160,000. Your actual salary will be determined based on your experience, skills, and alignment with the role's requirements and responsibilities. In addition, this position is eligible for an annual bonus.

Requirements

• Bachelor’s Degree required or seven years of equivalent work experience
• Minimum of seven years of work experience
• Minimum of two years of Supervisory experience of employees
• Experience managing a Profit and Loss center or similar
• Ability to travel up to 50%
• Ability to work out of a home office
• Excellent interpersonal, communication, teamwork, and facilitation skills
• Strong business acumen
• Primary residence should be within a commutable distance to the territories listed above: Orange County, Los Angeles County and Ventura County.

Nice To Haves

• Experience managing a remote workforce
• High level of personal accountability
• Proven track record of getting results and achieving goals
• Basic knowledge of Microsoft Office
• Previous GE Appliances Factory Service or other appliance service experience
• Supervisory experience of managing at least 20 or more employees
• Experience managing approximately $3 million in costs

Responsibilities

• Effectively manages, coaches, and develops a dispersed workforce of approximately 30 appliance repair technicians to ensure team objectives and goals are being carried out.
• Drive revenue growth through both product sales and increasing of out-of-warranty call volume.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Coach employees on how to handle difficult conversations and complicated situations
• Conduct regularly recurring team meetings with employees
• Utilize effective problem-solving and conflict-resolution skills.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

Benefits

• GE Appliances offers a comprehensive compensation and benefits package, including 401(k), medical, dental, and vision healthcare plans, as well as paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees