SENIOR CONSUMER SERVICE ANALYST - 42005271 (FOR INTERNAL EMPLOYEES ONLY)

State of Florida • Tallahassee, FL

3d • $43,000 - $47,300

About The Position

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICESBUREAU COMMUNICATIONS AND CONSUMER OUTREACH

INTERNAL AGENCY OPPORTUNITY--ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OFAGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.

Requirements

• A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.
• College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.
• An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.
• Ability to speak fluently in both English and Spanish.
• Ability to write proficiently in English and Spanish.

Responsibilities

• Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.
• Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.
• Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information: Handling consumer complaints. Issuing License/Permits. Issuing Settlement Agreements. Scheduling Inspections. Compiling Reports. Reviewing and Drafting Case Reports. Scanning. Answering telephone calls/Responding to live chats.
• This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.
• Employee may be asked to perform special duties in relation to the Departments Emergency Response obligations.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees