Consultant Infocenter

Insight

22d • Remote

About The Position

The Senior Consultant has deep ServiceNow design experience and expertise in one or more platform areas, usually 5+ years of experience.
What you’ll do at Insight/Infocenter
ServiceNow consulting
Leading client workshops
ServiceNow implementations, training, documenting, creating SOWs, etc.
Work with internal personnel on projects involving multiple disciplines.
Ability to troubleshoot issues.
Understand highly technical problems and be able to suggest solutions.
Work closely with Insight/Infocenter teammates to ensure timely delivery of products and coordination of technology resources at client locations.
Maintain a knowledge set of new technologies.
Other duties as assigned.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Requirements

• BS in Computer Science (or in a related field) or equivalent work experience.
• Minimum of 5 years of software industry experience required.
• A customer service or support background is also desired.
• Must have exposure to large corporate networks and the skills required to support this type of environment.
• Must display high-level troubleshooting competencies.
• Must have exceptional communication skills including written, oral and presentation.
• Must possess strong analytical skills.
• Must have exceptional interpersonal skills to work with clients.
• Must be able to work independently.
• Due to the ever-changing nature of the industry, incumbents must keep abreast of the software solutions offered by manufacturers and their direct competitors.

Responsibilities

• ServiceNow consulting
• Leading client workshops
• ServiceNow implementations, training, documenting, creating SOWs, etc.
• Work with internal personnel on projects involving multiple disciplines.
• Ability to troubleshoot issues.
• Understand highly technical problems and be able to suggest solutions.
• Work closely with Insight/Infocenter teammates to ensure timely delivery of products and coordination of technology resources at client locations.
• Maintain a knowledge set of new technologies.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees