Legion-posted 3 months ago
$110,000 - $145,000/Yr
Full-time • Senior
101-250 employees

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

  • Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
  • Manage multiple concurrent enterprise projects, leading all implementation project phases
  • Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
  • Configure Legion products according to the solution blueprint
  • Provide configuration reviews and configuration knowledge transfers to the customer
  • Assist customers with software testing along with roll-out activities such as data loads and system initialization
  • Deliver live customer training for areas such as training the trainer for administrators and store managers
  • Lead and facilitate discussions and workshops with the customer
  • Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
  • Define, manage, and deliver on customer expectations throughout the implementation process
  • Work with teams within Legion to ensure implementation timelines and support SLAs are met
  • Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
  • Be familiar with compliance and labor laws and how they impact customers
  • Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
  • Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
  • Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
  • Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants
  • Understand and prevent scope creep
  • Use Legion project management tools to manage configuration tasks assigned within the implementation project plan
  • Maintain core product expertise for end users and configuration
  • Grow product knowledge through regular release training
  • Communicate upcoming release themes and dates to the customer
  • Identify, report, and prioritize bugs & enhancements
  • 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
  • Highly motivated, enthusiastic team player, driven by delighting customers
  • Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
  • Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
  • 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
  • Workforce management planning experience in a retail environment
  • Experience mentoring and training software implementation Consultants
  • $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
  • 401k plan
  • Unlimited Paid Time Off and Paid Holidays
  • Parental Leave
  • Equity
  • Monthly Wellness Reimbursement
  • Monthly Lunch on Legion
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