Senior Consultant - SCC Soft Lab Solutions

Nordic Healthcare Group (NHG) • National City, CA

242d

About The Position

The Senior Consultant provides consulting services to clients on SCC Soft-related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.

Requirements

• Bachelor’s degree or equivalent healthcare and technical experience required
• 3+ years of hands-on practical build and implementation experience within SCC Soft's Lab solutions including but not limited to; SoftLab, SoftBank, SoftMic, SoftTotalQC, SoftGenomics, SoftMolecular, SoftHLA, SoftID.tx, SoftDonor, SoftA/R, SoftPathDX, etc.
• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes
• Strong communication skills, both written and verbal
• Highly organized and able to multitask as well as maintain intense focus on individual tasks
• Self-starter with the ability to maintain schedule, meet deadlines, and monitor one’s own work product
• Highly adaptable and able to acclimate quickly to new project assignments
• Aptitude for mentoring and guiding others
• Possess a strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values
• Exceptional level of professionalism

Responsibilities

• Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems
• Serving as a subject matter expert in their SCC Soft domain area(s)
• Mentoring client project teams as necessary in project and system build strategy
• Tracking and documenting work performed and adhering to status reporting expectations as requested
• Working closely with project leadership on documentation of issues and facilitation of solutions
• Analyzing and monitoring workflows, providing documentation and optimization suggestions
• Leading meetings regarding project status and ongoing work product coordination
• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications
• Engaging in evaluation and testing of new technologies with emphasis on interoperability
• Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution
• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications
• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients
• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment
• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested

Benefits

• Up to 100% travel may be required; travel and remote work flexibility will be dependent on specific client engagements assigned
• Must be accessible and available to perform work functions at any time, including nights and weekends as needed

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree