Senior Consultant, Customer Enablement
About The Position
The Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement strategy and execution for one or more tax software platforms. This role leads onboarding, training, and adoption programs that directly impact product success and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, Customer Success, and Support leadership. Duties and responsibilities, as they align to Ryan’s Key Results: People Mentor junior enablement team members and share domain knowledge Lead by example in collaborative practices across internal teams Provide training and support to new team members and peers Contribute to internal documentation, process standards, and best practices Client Coordinate enablement initiatives for complex product segments in partnership with product owners Partner with Product and Customer Success to translate roadmap features into learning experiences Develop and manage scalable onboarding journeys across multiple formats Contribute to roadmap and planning feedback by surfacing trends from training and customer insights Value Design, develop, and maintain high-impact enablement content that drives adoption Evaluate and optimize program effectiveness using data insights and customer feedback Support feature launches with communications, demos, and follow-up training Identify gaps in enablement coverage and recommend solutions
Requirements
- 4–6 years of experience in SaaS customer enablement, technical training, or client education
- Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
- Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
- Familiarity with product release cycles and agile development methodologies
- Strong communication skills, including the ability to present to cross-functional stakeholders
- Valid driver’s license required
Nice To Haves
- Bachelor’s degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
Responsibilities
- Mentor junior enablement team members and share domain knowledge
- Lead by example in collaborative practices across internal teams
- Provide training and support to new team members and peers
- Contribute to internal documentation, process standards, and best practices
- Coordinate enablement initiatives for complex product segments in partnership with product owners
- Partner with Product and Customer Success to translate roadmap features into learning experiences
- Develop and manage scalable onboarding journeys across multiple formats
- Contribute to roadmap and planning feedback by surfacing trends from training and customer insights
- Design, develop, and maintain high-impact enablement content that drives adoption
- Evaluate and optimize program effectiveness using data insights and customer feedback
- Support feature launches with communications, demos, and follow-up training
- Identify gaps in enablement coverage and recommend solutions
Benefits
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO)
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
