Senior Construction Defect Claims Examiner

Atlantic Casualty Insurance Company•Duluth, GA

13h

About The Position

The Senior Construction Defect Claims Examiner is responsible for the independent handling of complex, high-exposure construction defect claims from initial notice through resolution. This role involves in-depth coverage analysis, strategic claim planning, litigation management, and negotiation of settlements involving multiple parties and counsel. The examiner works closely with defense attorneys, insureds, experts, and internal stakeholders to control claim costs and ensure compliance with policy terms and regulatory requirements. The position requires advanced technical expertise, sound judgment, and the ability to mentor junior examiners while contributing to overall claims strategy and risk management objectives.

Requirements

4-year degree from an accredited institution.
8+ years of experience in claims adjusting, with a focus on construction defect or related specialty claims.
Resident adjuster’s license in home state (if applicable).
Non-resident adjuster’s license where required in the state where ACIC does business.
Knowledge of Commercial General Liability claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of high complexity claims; other skills required include a focus on customers; decision making; results oriented; spoken communication; and adaptability; an ability to build relationships, listen (i.e., comprehend nuances and acknowledge others' viewpoints), mentoring and training team members, write business correspondence, produce accurate work, manage projects and vendors; and use core applications/spreadsheets.
Knowledge of and adherence to state laws and regulations governing the handling of casualty and construction defect claims.
Knowledge of the litigation process and procedures.
Strong negotiation and litigation management skills.
Excellent written and verbal communication abilities.
Proven ability to work independently and manage a complex caseload.
Strong organizational and time management skills.
Proficiency in claims processing systems and industry software.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions in written or diagram form.
Reasoning; dealing with problems involving a few variables in standard situations.

Nice To Haves

Prefer designations such as AIC, SCLA, CPCU, etc.
5-7 years’ experience with multi-state responsibilities is a plus.
Experience with Excess and Surplus lines is a plus.

Responsibilities

Handle a caseload of construction defect claims, ensuring thorough investigation, coverage analysis, and liability determination.
Communicate effectively with claimants, attorneys, and vendors to assess damages and manage claim resolution.
Develop litigation strategies and collaborate with defense attorneys to drive cost-effective claim outcomes.
Conduct settlement negotiations, evaluate liens, and identify fraud indicators.
Ensure compliance with state statutes, client guidelines, and company best practices.
Attend mediations, trials, and client meetings as necessary.
Provide mentorship to other adjusters and assist management with projects as needed.
Maintain accurate reserves and process timely payments in accordance with statutory requirements.
Prepare detailed reports on serious claims and large loss exposures.
Maintain appropriate claim documentation and adhere to reporting guidelines.