Senior Construction Account Manager
About The Position
Manage assigned account(s); develop positive working relationships with all customers and construction contractors. Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly. Provide input on new processes and workflow as needed Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight. Work closely with Finance on billing setup and invoicing Hiring and developing staff to include the setting of objectives and performance reviews. Provide coaching and guidance to team members about every aspect of their assignments Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss Work with Sales and Business Operations team to develop annual program usage and benchmark report Deliver program review to client's senior management Assist sales team in discovering business opportunities outside of Job Order Contracting Working knowledge and experience in the preparation and process of construction bid documents.
Requirements
- Bachelor's degree preferred in appropriate field of study or equivalent work experience
- 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate.
Nice To Haves
- Certified Healthcare Constructor (CHC), Certified Healthcare Facility Manager (CHFM), or Certified Healthcare Physical Environment Worker (ASHE) certifications are preferred, but not required
- Knowledge of ICRA/LFSM preferred but not required
Responsibilities
- Manage assigned account(s)
- Develop positive working relationships with all customers and construction contractors
- Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction
- Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management
- Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals
- Prepare and maintain schedules to accomplish procurement objectives
- Troubleshooting
- Provide software training to client and contractor staff
- Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly
- Provide input on new processes and workflow as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Work closely with Finance on billing setup and invoicing
- Hiring and developing staff to include the setting of objectives and performance reviews
- Provide coaching and guidance to team members about every aspect of their assignments
- Participate in Budget development and management, revenue forecasting, and periodic updates and management of profit and loss
- Work with Sales and Business Operations team to develop annual program usage and benchmark report
- Deliver program review to client's senior management
- Assist sales team in discovering business opportunities outside of Job Order Contracting
- Working knowledge and experience in the preparation and process of construction bid documents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
