Senior Computer User Support Specialist

Goldbelt Incorporated • Colorado Springs, CO

72d • $76,000 - $85,500

About The Position

The Senior Computer User Support Specialist will provide advanced technical support and contribute to the design and implementation of high-quality operating system components. This role involves gathering and analyzing data, identifying root causes of technical issues, and proposing and implementing effective solutions. The ideal candidate will have a deep understanding of operating system internals, experience across various platforms and devices, and the ability to collaborate closely with project leads and engineering teams.

Requirements

• Familiarity with a wide range of end-user devices, platforms, and IT assets.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• At least 5 years of in-depth experience.
• IAT Level II Certification.
• Must have Top Secret (SCI Eligible).

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience working in federal or defense environments.
• Industry standard technical network certifications.

Responsibilities

• Gather and analyze technical data to identify trends, diagnose issues, and recommend solutions.
• Design, develop, and implement high-quality components for operating systems and end-user environments.
• Provide advanced support for a wide range of IT assets, including desktops, laptops, mobile devices, and peripheral equipment.
• Collaborate with project leads, software engineers, and system administrators to ensure seamless integration and support of IT systems.
• Conduct root cause analysis and performance tuning of operating systems and applications.
• Maintain documentation of support procedures, system configurations, and troubleshooting steps.
• Mentor junior support staff and contribute to knowledge-sharing initiatives.
• Stay current with emerging technologies, tools, and best practices in user support and system administration.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Tax-deferred savings options
• Supplementary benefits
• Paid time off
• Professional development opportunities

What This Job Offers

• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees