Senior Computer User Support Specialist

GovCIO • New London, CT

113d • $75,000 - $87,000

About The Position

GovCIO is currently hiring for a Senior Computer User Support Specialist. This position is in New London, CT and is on-site.

Requirements

• Bachelor's degree with 8+ years of experience or commensurate experience.
• Ability to obtain and maintain a secret clearance.

Responsibilities

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
• Provides personal computer, hardware, and software support.
• Installs, services, and repairs personal computers and installs attendant software.
• Connects personal computers and terminals to existing data networks.
• Maintains network diagrams and circuit records.
• Maintains trouble logs.
• Instructs users in the use of personal computers and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Performs basic PC, PBX, and network software programming.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance (available to full-time employees)
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree