Senior Computer User Support Specialist

GovCIONew London, CT
113d$75,000 - $87,000

About The Position

GovCIO is currently hiring for a Senior Computer User Support Specialist. This position is in New London, CT and is on-site.

Requirements

  • Bachelor's degree with 8+ years of experience or commensurate experience.
  • Ability to obtain and maintain a secret clearance.

Responsibilities

  • Provides technical support for computers and associated networks.
  • Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
  • Provides personal computer, hardware, and software support.
  • Installs, services, and repairs personal computers and installs attendant software.
  • Connects personal computers and terminals to existing data networks.
  • Maintains network diagrams and circuit records.
  • Maintains trouble logs.
  • Instructs users in the use of personal computers and networks.
  • Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
  • Performs basic PC, PBX, and network software programming.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.
  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
  • Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Benefits

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform, to include certification preparation content
  • Training, Education and Certification Assistance (available to full-time employees)
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Industry

Professional, Scientific, and Technical Services

Education Level

Bachelor's degree

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