Senior Computer User Support Specialist #6163

GovCIO • Washington, DC

114d • $61,850 - $98,000 • Hybrid

About The Position

GovCIO is currently hiring for a Senior Computer User Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Requirements

• Bachelor's with 5-8 years of IT Service Desk support experience (or commensurate experience)
• Clearance Required: US citizenship is required to acquire a Top Secret Clearance

Responsibilities

• Confers with staff, users, and management to establish requirements for new systems or modifications
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree