Senior Computer Systems Analyst
About The Position
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Leidos is seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripherals. Candidate will image, install, and configure workstation. Troubleshoot Windows 11 and above, Microsoft Office suite. Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client.
Requirements
- Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered.
- Strong problem solving and organizational skills and able to work in a professional environment.
- Strong communication skills, both written and verbal
- Clearance Requirement: TS/SCI
Nice To Haves
- DHS or other government contract experience.
- Knowledge of HEITS processes.
- Comfortable discussing technical information with users and other support personnel.
- Ability to quickly learn new systems and IT concepts.
- Strong problem solving and decision-making skills.
- Ability to work autonomously as well as an integral member of a team
Responsibilities
- Communicate and interface with customer and Leidos Site Lead on issues and daily tasking.
- Candidate will provide Tier1 and 2 support for multiple domains with users locally and remotely.
- Working with Active Directory and Exchange to create/modify/terminate accounts.
- Troubleshooting workstation, printers, and other peripherals.
- Candidate will image, install, and configure workstation.
- Troubleshoot Windows 11 and above, Microsoft Office suite.
- Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
- Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
- Troubleshoot Citrix desktop visualization environment and thin client.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
11-50 employees
