Senior Computer Support Specialist

Waubonsee Community College • Sugar Grove, IL

447d

About The Position

The Senior Computer Support Specialist at Waubonsee Community College is responsible for deploying and maintaining client workstation hardware, installing and troubleshooting software, and providing technical support to faculty, staff, and students. This role emphasizes collaboration with the Information Technology staff and the Information Security division to ensure optimal workstation security and functionality. The position also involves supervising the hardware and software environment, maintaining inventory data, and providing training to personnel on new equipment.

Requirements

• Associate degree required, preferably in a technical field.
• Two years' experience in the maintenance, installation and configuration of computer hardware and software required.
• Knowledge of computer networks, various computer hardware and software needed.
• One year's experience in-person customer service.
• Good verbal and written communications skills.
• Good interpersonal and inter-organizational skills.
• Ability to interact with all levels of management, faculty, staff and students.
• Ability to work with minimal supervision and take initiative.
• Ability to lift a minimum of 50 pounds.

Responsibilities

• Supervise hardware, software and physical environment of client workstations.
• Provide professional development and training of personnel in the effective use of newly deployed computer equipment.
• Prioritize and resolve Technical Assistance Center tickets in a timely manner.
• Install and configure PC and MAC software, hardware and related peripherals.
• Maintain computer hardware to the component and chip level.
• Work with external technical support providers to repair or replace faulty hardware under warranty.
• Provide consulting to the Information Technology staff.
• Collaborate with the Information Security division to ensure optimal client workstation security.
• Explore, research and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.
• Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.
• Maintain accurate inventory information for all computer hardware across the main campus.
• Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.
• Provide Technical Assistance Center call queue coverage as required.
• Configure and deploy remote laptops, hotspots, and other peripherals to faculty, staff and students for remote work and learning.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package with generous time off.
• Low-cost medical, dental, and vision plans.
• Secure pension plan through SURS.
• 14 paid holidays, including winter and Thanksgiving breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree