Senior Compliance Analyst, Product Implementation & Support

Zillow

1d•Remote

About The Position

As the Compliance Analyst, Product Implementation & Support, you'll be the go-to compliance partner for Product and Engineering at Zillow Home Loans. You'll translate regulatory requirements into real system behavior, help teams launch compliant products with confidence, and use data, automation, and AI-enabled tools to help ZHL scale responsibly — improving how customers experience our mortgage products every day.

Requirements

5+ years of experience in mortgage compliance, QA/QC, or regulatory operations, ideally in a technology-enabled mortgage or fintech environment.
Experience partnering with Product, Engineering, or Systems teams to convert regulatory requirements into product and system behavior.
Familiarity with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems) and aptitude for understanding system workflows and control design.
Ability to interpret mortgage documents (consumer disclosures, underwriting documentation, closing packages) and assess whether system outputs meet regulatory and investor requirements.
Understanding of FHA, VA, USDA, and agency guidelines, as well as federal and state mortgage laws, including disclosure timing and content requirements.
Ability to critically examine work, identify errors or gaps, propose system-level fixes, and apply complex regulatory concepts to real-world product and operations scenarios.
Curious and willing to learn AI-enabled tools, data analytics, and automation to enhance compliance processes.
Effective communicator who can tailor guidance for technical teams and front-line staff, explain the "why" behind requirements, and work independently in a fast-paced, cross-functional environment.

Nice To Haves

Prior experience in loan origination, processing, quality control, or servicing.
Configuration experience with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems).
Prior experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks.
Bachelor's degree.
Certifications (CRCM, CMCP, CMB).

Responsibilities

Serve as the primary compliance partner for mortgage product teams on implementation and support questions.
Translate regulatory and investor requirements into clear business logic and deliver compliance requirements to product and systems teams.
Conduct pre-launch testing of system rules, disclosure logic, and workflow configurations to confirm compliant behavior.
Perform post-launch validation and control testing, and coordinate updates to procedures, training, and guidance so teams understand what changed and why.
Analyze production data, control testing results, complaints, and audit findings to identify root causes and recommend system-level fixes.
Recommend and help implement remediation plans that leverage technology and workflow changes, and track compliance-driven product changes from issue identification through final validation.
Build cross-functional partnerships with Product, Engineering, Operations, and Legal to co-own compliant solutions and socialize best practices for compliant product design.
Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight and reduce manual review.