Senior Community Manager - Laurel A Collective

Greystar Management Services•Charleston, SC

19d•$100,000 - $120,000•Onsite

About The Position

We are seeking an experienced, highly driven Senior Community Manager to lead the successful lease-up, launch, and long-term performance of a brand-new, four-building residential community featuring mixed-use retail. This property is a GDG new development, to be located on iconic King Street in downtown Charleston, steps from Global Headquarters. This role is responsible for shaping the resident experience from the ground up, building a high-performing on-site team, and driving occupancy, revenue, and operational excellence during all phases of pre-leasing, stabilization, and ongoing management. The ideal candidate brings strong expertise in new construction lease-ups, team leadership, financial management, and community-building, with the ability to manage complex operations across multiple buildings and commercial/retail partnerships. Manages the day-to-day operations of assigned properties including managing the team members, daily activities, and resources of the properties to achieve established budgeted financial and operational goals, and ensures that the operations of the properties comply with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Requirements

The ideal candidate brings strong expertise in new construction lease-ups, team leadership, financial management, and community-building, with the ability to manage complex operations across multiple buildings and commercial/retail partnerships.

Responsibilities

Develop and execute a comprehensive lease-up plan to achieve occupancy and revenue goals across all four buildings.
Oversee pre-leasing activities, model unit setup, community tours, marketing initiatives, and promotional strategies.
Partner with marketing teams to ensure consistent brand messaging, digital presence, and lead-generation performance.
Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Oversee day-to-day property operations, including maintenance, resident relations, service requests, vendor management, and safety protocols.
Ensure the property meets all regulatory, compliance, and quality standards from opening through stabilization.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Hire, train, and lead a team of leasing, maintenance and customer service professionals across the multi-building site.
Create a culture of accountability, collaboration, and exceptional service.
Prepare, manage, and monitor annual budgets, operational expenses, and financial forecasts.
Analyze key performance metrics, including occupancy, rent growth, retention, and market trends.
Ensure timely rent collection, delinquency control, and accurate regular reporting.
Build a strong, positive community culture through proactive communication, events, and resident engagement strategies.
Establish service standards that elevate the resident experience and encourage retention.
Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.