Senior Community Manager - Seven Oaks

Embrey Management Services LTD.•Phoenix, AZ

4d•Onsite

About The Position

As the Senior Community Manager, you will oversee the daily operations, resident relations, and financial performance of a residential or mixed-use property, ensuring a high-quality living experience while leading on-site staff and maintaining compliance with company standards and policies.

Requirements

High school diploma or equivalent (Bachelor’s degree in Business, Real Estate or a related field preferred)
3–5+ years of experience in property or community management, with supervisory responsibilities
Strong knowledge of fair housing laws, lease agreements and property management software (e.g., Yardi, AppFolio)
Excellent leadership, customer service and conflict resolution skills
Financial acumen including budgeting, rent collection and expense control
Strong communication, organizational and time-management abilities
Experience with marketing, leasing and resident retention strategies
Ability to handle emergencies and make sound decisions under pressure
Familiarity with maintenance operations and vendor management

Nice To Haves

Certification such as CAM (Certified Apartment Manager) or CPM (Certified Property Manager) is a plus

Responsibilities

Oversee daily operations of the community, including leasing, maintenance and resident services
Manage and mentor on-site team members, ensuring high performance and morale
Ensure compliance with all housing laws, regulations and company policies
Maintain high occupancy levels through proactive marketing and leasing efforts
Resolve resident complaints, service issues and disputes promptly and professionally
Monitor and manage community budgets, including rent collection and expense tracking
Coordinate property inspections, maintenance requests and capital improvements
Analyze property performance and prepare regular financial and operational reports
Build strong relationships with residents to promote satisfaction and retention
Collaborate with regional leadership on strategic planning and community development initiatives