Senior Community Manager

FirstService Corporation•Irvine, CA

52d•$80 - $85

About The Position

A Senior Community Manager manages all aspects of community associations, acting as an advisor the Board of Directors, homeowners, and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. A CM acts under general supervision and has unique training specific to the community association industry. This position manages several communities, which will involve utilizing the resources within different departments throughout the company. In addition to conducting business and completing projects on behalf of the board, to meet the needs of the association. The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management.

Requirements

Excellent customer service and relationship building background/skills.
Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a board meeting setting and a large audience.
Collaborative decision-making and problem solving skills.
Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently.
Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.
Must be able to work independently and in a team environment
Must be able to attend and actively participate at night meetings as required.
Occasionally weekend work may be required
Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.
Four-year college degree preferred, or comparable business experience

Nice To Haves

CMCA preferred; will be required within two years of hire.

Responsibilities

Responsible for association fiscal management including financial statement review and comprehension.
Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.
Ensure timely deposit of all checks received on behalf of the Association.
Ensure all civil code and legal document requirements are met, and association remains in compliance.
Manage association insurance coverage and needs ensuring adequate and consistent coverage.
Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
Educate board members on changes to legislation that impact their association.
Responsible for all aspects of the annual meeting/election process.
Track and ensure requirements are met for processing CA Secretary of State Filings.
Act as an interface between the Board of Directors and community.
Coordinate, attend, and have oversight of all client and board meetings.
Create agendas, board packets, other correspondence, for board and committee meetings in accordance with the state civil code.
Conduct and advice the HOA Board during the board meetings in accordance to laws and regulations set forth by state law.
Responsible for all board meeting follow-up, minutes, and correspondence.
Receive & review client communication. Manage all deadlines and update in Connect Database.
Manage and oversee vendor relations.
Manage RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate.
Provide content for community website and newsletter as directed by the Board.
Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
Responsible for the quality of the work product presented to the client, regardless of whether it's produced by another department, or Associate.
Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up.
Retain the association clients assigned to be managed.
Foster team building among all FirstService Associates and Departments. Effectively use company tools and resources, including ACM, Community Design Review Specialist, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
Consult and use industry expertise in community management, to make recommendations to the board, for the betterment of the community.
Attend and exhibit leadership at industry functions.
Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary.
Adhere to, and exemplify the company's core values, and Global Service Standards.
Other duties as assigned.