Senior Community Manager

Proton

16h•Hybrid

About The Position

You will shape how Proton shows up in the world, not just as a product, but as a movement. You'll architect the systems, spaces, and experiences that turn curious users into committed advocates, and committed advocates into a global privacy fandom. This role blends community strategy, culture intuition, program design, content creation, and organic engagement. You’ll define how Proton builds belonging at scale, from a digital community hub to micro-communities, ambassador tiers, events, and real-world touchpoints. If you understand that community is not a channel but a force multiplier, and that belonging is built through design, storytelling, and human connection, this is your role. This role is part of the Social & Community team at Proton - a small, high-impact group of 5 people that builds Proton’s brand the way modern cult brands do it: with a human voice, community-first engagement, and sharp, timely creative that people actually want to share. What makes the team special is our relentless ambition: we move fast, take principled stances when it matters, and pair rigorous performance thinking with internet instincts, earning the kind of audience feedback most brands never get (“genius level trolling,” “10/10 Proton marketing team,” “great marketing,” “social media masterclass,” “best repost I’ve seen in a while” “deserves a raise”) or getting compared to Wendy’s. If you want to do career-defining work with a team that’s trusted to experiment, backed by a mission people care about, and measured on real impact, you’ll fit right in.

Requirements

7+ years in community management, ambassador programs, or developer relationships building
Proven communication and copywriting experience
Proven experience building community hubs or ambassador programs from the ground up
Experience facilitating IRL user communities or event-driven community activation
Exceptional communication skills; able to motivate, inspire, and mobilize groups
Comfortable working autonomously and owning complex cross-functional programs
Based in the US and familiar with US online culture

Nice To Haves

Experience with developer relations and community building at large-scale companies.
Strong familiarity with and passion for open-source ecosystems, privacy, security, or internet culture
Experience with community tools (Discourse, Dev., Guild, Orbit, Commsor, Common Room, etc.)

Responsibilities

Craft the community blueprint: You’ll help design the foundation of Proton’s community ecosystem:
Architect the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection.
Build systems, frameworks, and rituals that scale belonging and participation.
Define how members join, contribute, get recognized, and stay engaged.
Build & lead Proton’s ambassador program: You’ll create the next evolution of Proton’s ambassador experience:
Design ambassador journeys, contribution loops, rewards, and governance.
Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL.
Work with marketing, social, and product to connect ambassadors to brand and product moments.
Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live:
Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms.
Foster real conversations, create rituals, and shape touchpoints that feel human.
Identify community needs early and be the connective tissue between users and internal teams.
Guard the health & safety of Proton’s brand reputation: You’ll protect the integrity of the Proton brand and community:
Monitor sentiment, guide crisis responses, and ensure brand safety.
Set clear policies, moderation standards, and community guidelines.
Partner with product and engineering teams to turn insights into roadmap input.

Benefits

Work with the best: Hiring at Proton is extremely selective. We believe that small teams with exceptional talent will always outperform larger teams with more bureaucracy. Build quickly with smart people from some of the world’s top universities and organisations who are here because they want to get things done.
Grow with us: As one of Europe’s fastest growing tech companies, we provide opportunities for rapid career advancement. We prefer to promote from within whenever possible.
Do work that matters: Proton’s services are at the forefront of defending freedom and democracy around the world, and our work helps save the lives of journalists and activists working on the front lines.
Collaboration-First Flexible Work: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
Be part of a movement: Proton is not just world-class products and services; we are also leaders of a broader community-driven movement advancing a more socially responsible way of doing business online. Whether it’s through maintaining the core open-source libraries used by thousands of other businesses or providing financial/technological support to aligned organisations, your work will have an outsized impact on the world.
Stock options: All team members are also shareholders and you get stock options when you join us, with the opportunity to gain outsized financial rewards for our success together.
flexible working hours
career growth support
global and department team-buildings
office parties and celebrations
transport and gym allowances
free breakfast and lunch at the office (and dinner when needed)
supportive, tight-knit in-person office culture