Senior Community Investments Project Manager

Federal Home Loan Bank of Pittsburgh-posted 4 months ago
Pittsburgh, PA
101-250 employees
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Under the guidance of the Manager of Community Products, this role leads the planning, operations, and compliance efforts for two of FHLBank’s community investment programs, First Front Door (FFD) and Home4Good. Responsibilities include strategic planning, stakeholder engagement, round management, and ensuring regulatory compliance. Under the direction of the Manager of Community Products, this position also manages program databases and technology systems by collaborating with IT and external vendors on requirements, testing, and system lifecycle updates. Additional duties include helping to develop marketing strategies, conducting outreach, delivering training, supporting Board and regulatory reporting, and working cross-functionally with internal teams and external partners to maximize member value.

  • Directs and supervises marketing, operation and compliance functions for the Bank’s programs, including Banking On Business (BOB), Community Lending Program (CLP), and First Front Door (FFD) and Home4Good.
  • Responsible for member and stakeholder education, technical assistance, transaction analysis, qualification determinations, disbursement of funds, file management, monitoring, satisfactions/payoffs, extensions and overall compliance.
  • Recommends business strategy, policy, workflow, procedures and risk assessments.
  • Manages workload, training, assignments and services level thresholds for the analysts, consultants and other Bank staff completing the BOB, CLP and FFD operations work.
  • Makes final eligibility decisions, approves disbursement of funds, and reviews analyst recommendations.
  • Uses significant judgement to make decisions on difficult and unique transactions and compliance issues; directly handles member issues and complaints.
  • Provides input to Community Investment management on the performance of operations analysts, staff and contractors.
  • Ensures compliance with statute, regulations and Board and management policies.
  • Creates and executes an annual marketing plan for BOB, CLP and/or FFD, including use of lead indicators and member targets to increase member use.
  • Makes direct sales calls to members and facilitates member/developer matches.
  • Engages members to increase community investment product use to achieve the Bankwide incentive member use goal.
  • Provides excellent customer service and supports relationship development with the Bank’s strategic partners and other stakeholders.
  • Oversees management of program databases and online systems, works with Risk to maintain and track critical End User Applications (EUA).
  • Manages new technology solutions, including requirements writing, testing and life cycle changes for new online systems.
  • Supports the operations of the Bank’s other Community Investment products by conducting approvals and analysis.
  • Participates in the Affordable Housing Program funding round, Home4Good funding round, and in the development of the annual AHP Implementation Plan.
  • Participates in events with members of Congress, conferences, Bank-sponsored workshops and other events.
  • Creates and makes presentations on community investment products to multiple audiences.
  • Develops and conducts workshops and webinars to educate members and partners on the community investment products available.
  • Works with Marketing & Communications to create product material, case studies and website updates.
  • Responsible for the timely and accurate updates and reports, including annual updates to policies and procedures, FHFA reporting, and monthly product reconciliations.
  • Cooperates with the Manager, Compliance and Quality Assurance in the development of the annual monitoring plan, risk assessment, key risk indicators, fraud tracking, and other compliance matters.
  • Bachelor’s degree in Finance, Business, Economics or other related field.
  • Master's degree plus six or more years, or eight years or more (without Masters) of progressive experience in banking/finance, small business finance, community service or development, real estate, affordable housing development/finance, examination, auditing, and/or compliance.
  • Experience in residential or small business lending, or economic development, affordable housing, community development and/or real estate development.
  • Advanced training and certification in economic development, affordable housing, community development, banking, or real estate through quality training programs.
  • Experience with Microsoft office products.
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