Senior Community Affairs Manager

Microsoft•Cheyenne, WY

About The Position

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. The Datacenter Community Affairs team is part of Microsoft’s datacenter organization – Cloud Operations + Innovation (CO+I). It supports the growth and operations of Microsoft’s cloud infrastructure by managing relationships with local communities, bringing insights and understanding of potential new communities, developing a local community engagement strategy to effectively manage social impact, risks, and opportunities. It also develops a community investment strategy, including social and environmental programs, in communities that host our datacenters. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We are looking for a Senior Community Affairs Manager with track record in communications, research, social responsibility (CSR) and community engagement to support the evolution of the datacenter community affairs strategy in the United States. The individual in this role will be responsible for communication, community engagement, community development, and research initiatives to create and implement community strategy plans in Wyoming and other communities as needed.

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
OR equivalent experience.

Nice To Haves

Experience in building trust with local municipality, non-profit decision makers and community members, articulating the impact of the cloud and Microsoft’s commitment to responsible technology leadership.
Able to set clear expectations internally and externally based on community needs, available funding, and project timelines.
Experience with infrastructure development and/or construction preferred.
Understanding of research methodologies, and experience in developing and sharing strategic recommendations from a broad range of data sources (e.g., survey data, social intelligence, qualitative research, online telemetry, business metrics)
Experience with creating and implementing external communications plans, including crisis communication management, utilizing modern communication strategies.
Ability to work across groups managing individuals both directly and indirectly, marshalling resources toward a common goal and drive for results.
Experience managing contractors, agencies, and/or other third parties
Committed team player with cooperative interpersonal and communication skills (e.g., listening, written, oral, and data visualization)
Experience with philanthropic engagements including identifying nonprofit beneficiaries.
Ability to thrive in a fast-paced multinational environment working across multiple lines of business.
4+ years of technology-related experience in one or more of the following sustainability areas: non-profit partners, public affairs, research and/ or communications or equivalent area.
4+ years of experience managing diverse stakeholders including government policymakers, community leaders, non-profits, environmental groups, educators and school administrators, education partners and students in rural, suburban and urban environments.

Responsibilities

Act as a primary point of contact between the local community and Microsoft’s datacenters.
Coordinate qualitative (e.g. community listening sessions) and quantitative data collection, and turn that research data into actionable insights to understand and prioritize community needs, as well as identify social risks and opportunities
Use research findings and local insights to exercise thought leadership to develop location-specific community strategy that delivers on Microsoft’s mission and vision, including:
Immediate corrective and preventive action recommendations, identifying key internal stakeholders (like Land Development or Construction) to implement these recommendations
Local community communication plan, sharing knowledge of the crucial role of datacenters, as well as the impactful and meaningful projects Microsoft supports.
Local social impact investment plan aligned to community needs and are self-sustaining.
Lead strategic engagements with local community groups such as municipal leaders, community based non-profit organizations, and others on datacenters and community initiatives.
Collaborate with the global functional team to localize and implement our community strategy, communications priorities, and development initiatives in each community.
Coordinate activities with a broad set of CO+I stakeholders, including Land development, Research, Construction, Permitting, Engineering and Design, Energy, Government Affairs, End to End, and Operations teams as well as with local Microsoft teams.
Lead and attend community meetings in Cheyenne and other communities.
Embody our culture and values.