Senior Communications Manager
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About The Position
CVS Health, a diversified health services company with more than 300,000 employees, united around a common purpose of bringing our heart to every moment of health, has an exciting opportunity for an experienced and passionate communications professional. As the Senior Communications Manager you will provide strategic thinking for and collaboration with Clinical and Government Services leadership team and execute a new communications function to advance the reputation of Caremark’s customer, member and provider experience, quality, patient safety and operations to promote our industry-leading service and product offerings. You will also partner with Caremark’s Clinical and Government Services Operations leadership team and lever communications and health care acumen to identify and execute communications strategies to highlight and promote our customer experience, quality, patient safety and operational successes and mitigate potential communications gaps and risks. You will collaborate with and influence senior business leaders throughout CVS Health and Caremark to develop internal and external communications strategies to promote strategic value, connect Clinical and Government Services Operations with our reputational advancements, and influence our enterprise story. You will develop, lead and execute these strategies by creating narratives and using tactics such as: mining member success stories of friction elimination, understanding our industry-leading quality (e.g., STARS, URAC, NCQA) and patient safety programs and measures, collaborating with customer facing teams, and representing Clinical and Government Services Operations on business-led work to assess reputational risk/opportunity. In addition you will serve a critical role in driving the organization’s goals and strategy. You'll serve as a conduit to connect strategy to Senior Leaders and key stakeholders to optimize enablement and deliver outcomes. Your ability to collaborate with key members of the Clinical and Government Services Operations team and other senior leaders throughout the organization is critical, as is your leadership, healthcare and communications experience and acumen. Advanced experience with Microsoft PowerPoint is required.
