Senior Communications Manager, AWS, Amazon Global Sales

Amazon • San Diego, CA

7d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
committed support. We dive deep to understand each customer's unique challenges,
then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow.

The Internal Communications Manager partners with AGS Tech leadership to develop
and execute strategic communications that connect teams to organizational
priorities, drive transparency, lead complex communication initiatives across
cross-functional teams and build a culture of engagement across the global AGS
Tech organization. This role leverages AI tools and technologies to enhance
communication effectiveness, scale content creation, and deliver personalized
experiences to diverse technical audiences.

Requirements

• 5+ years of experience in internal communications, corporate communications, or related field
• Proven ability to write clear, compelling content for technical audiences
• Strong project management skills with ability to manage multiple priorities and meet deadlines
• Experience partnering with senior leadership and translating strategic priorities into communications
• Excellent interpersonal skills and ability to build relationships across all levels
• Understanding of communication best practices, channels, and measurement approaches
• Demonstrated ability to leverage AI tools to enhance communication effectiveness and efficiency
• Comfort with emerging technologies and willingness to experiment with new AI-powered communication approaches
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Partner with Tech leadership to develop and execute internal communications strategies aligned with organizational goals and strategic imperatives
• Own channel strategy and operations for communicating to employees through a multi-channel approach
• Serve as a trusted advisor to leadership on communication strategy, providing guidance on messaging, timing, and approach
• Build strong partnerships leaders and cross-functional teams
• Provide employees with tools and guidance to produce their own internal communications
• Guide teams on responsible and effective use of AI tools for communication
• Write, edit, and produce high-quality communications including emails, newsletters, video scripts, presentation materials, and event briefs
• Provide editorial support for executive communications, manager communications, and organization-wide announcements
• Create content that authentically shares employees' stories, recognizes unique backgrounds, and strengthens team culture
• Coordinate video support including storyboards, recording, and production; manage graphic design support for visual communications
• Utilize generative AI tools to accelerate content creation, enhance personalization, and scale communication efforts while maintaining quality and authenticity
• Ensure all AI-generated content is reviewed, refined, and aligned with brand voice and messaging standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level