Senior Commercial Router

Waste Management • Pompano Beach, FL

131d

About The Position

This remote position requires candidates to live in Florida within 50 miles of a Waste Management hauling site. The schedule consists of an 8-hour shift, with the potential for overtime and Saturday hours depending on site needs. The role involves communicating with Waste Management drivers to assist with problem resolution while on route, handling incoming service orders, directing drivers, and resolving service issues. The position also requires interaction with customers, Waste Management customer service, sales, and operational staff. Candidates will use Waste Management proprietary software to enter ticket information and track activity. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Requirements

• High School Diploma or G.E.D (accredited).
• Minimum of two (2) years of previous dispatching experience.
• Additional or specialized training in transportation, logistics, or similar area of study.
• Customer service experience in a call-center environment preferred.
• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn Waste Management proprietary software applications.

Responsibilities

• Works with routing specialists, route managers, and the service department to optimize complex routes.
• Dispatches drivers to calls as they are received, balancing cost and speed of response.
• Fields incoming calls from customers and manages requests for pick-up or container delivery.
• Initiates outbound calls to customers while drivers are on-site, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Records and documents information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
• Serves as point person for manager; coordinates projects and other tasks as necessary.
• Delegates work in manager's absence.
• Serves as an escalation point for other dispatchers in the department.
• Trains new dispatchers.
• Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area.

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.

What This Job Offers

• Job Type: Full-time
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED