Senior Commercial Product Manager

Alaska Airlines • WA-SeaTac, WA

6h • $115,350 - $173,050

About The Position

The Senior Commercial Product Manager is a subject matter expert and change driver for Alaska Airlines’ seat product portfolio (First Class, Premium Class, Saver, etc.). As an individual contributor, this role exercises considerable judgment to make decisions on cross-product strategy for their product portfolio and provides recommendations to address commercial product challenges and deliver business results.

Requirements

• 4 years of experience in product management, program management, product ownership, or related area.
• Bachelor’s degree in a related business field or an additional two years of training/experience in lieu of this degree.
• Excellent communication skills (e.g., verbal, written, and listening), including informal working team and formal executive presentations, in clear and concise language.
• Ability to present both technical and non-technical content to internal and external partners.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• 2 years of experience working with data, modeling, or analytics, with demonstrated ability to acquire and transform data to drive decision making.
• Prior airline or travel industry experience.
• Demonstrated decision making, collaboration, consensus building, negotiation, and teamworking skills including the ability to lead with influence.
• Demonstrated ability to lead through change.

Responsibilities

• Develops and implements product specific go-to-market plans for strategic Commercial initiatives, working across departments to execute on a single, integrated plan.
• Makes recommendations to optimize cross-product strategy by positioning products according to identified customer needs.
• Acts as subject matter expert on assigned products through a deep understanding of customer needs, product policies, and financial statements.
• Collaborates with leadership and employee groups to define and communicate ongoing product plans to continually improve the customer/end-user experience leveraging data, user feedback, and product performance.
• Maintains product roadmaps to maximize revenue growth opportunities using our competitive advantages, and lead market innovation to improve competitive positioning.
• Seeks and builds cross-divisional relationships to ensure the customer journey is supported across all channels.
• Utilizes program management best practices to deliver against program KPIs (financial, operational, guest experience etc.) and optimizes product performance.
• Makes recommendations on pricing and product attributes to align with enterprise-wide roadmaps.
• Works closely with the Enterprise Project Management Office and business implementation leaders who project manages the implementation of new products or product changes.
• Monitors key performance indicators (leading and lagging) to ensure performance to business goals and sustained alignment between product design and performance.
• Responsible for assigned revenue product forecast, budget success and management.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level