Senior Commercial Operations Officer- Hybrid OKC, OK

APMEX•Oklahoma City, OK

4d•$70,000 - $90,000•Hybrid

About The Position

The Senior Operations Officer ensures the smooth and efficient execution of MKSPAMP’s operational activities. This role supports core refining, trading, and logistics operations while contributing to continuous process improvement, system testing, and cross-departmental collaboration. Acting as a subject matter expert, the incumbent provides operational leadership and contributes to seamless coordination between departments. The life of a Senior Operations Officer at a glance! Operational Execution Perform and monitor daily operational processes within refining, trading, and back-office functions. Work closely with traders, brokers, logistic agents, inspection companies, clients, and suppliers to ensure smooth coordination and communication among internal/external stakeholders. Manage and monitor physical precious metal deliveries from/to group refineries, from/to third parties- banks, including exchanges (mainly CME) Verify completeness and accuracy of incoming/outgoing documentation (invoices, air waybills, packing lists, assay certificates, etc.) and ensure timely system inputs. Forecast, record and follow up on provisional and final outgoing and incoming payments, in coordination with the Treasury Department. Manage physical metals inventories in diverse storage locations including exchange depositories, and related warrants. Collaborate with the Logistics Department to monitor all physical movements and ensure operational accuracy. Reconcile client accounts and balances, following up on price fixing, payments, and delivery schedules. Provide operational coverage during staff absences or high-volume periods, including independent management of operations for the US–LATAM time zones Control & Compliance Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs). Identify and assess process or system inefficiencies, risks, or gaps, and recommend practical solutions for improvement. Support issue resolution and exception handling, escalating when appropriate. Participate in testing and implementation of system or process enhancements. Process & Systems Execute all operational activities accurately and on schedule, ensuring alignment with business, regulatory, and compliance standards. Enforce internal controls and adherence to operational procedures. Maintain accurate records and reporting to ensure transparency, traceability, and audit readiness. Additional Duties Promote synergies and foster strong collaboration across departments. Propose improvements and contribute innovative ideas. Carry out duties in a gender- and diversity-sensitive manner. Perform other responsibilities as assigned.

Requirements

Self-starter with the ability to work independently.
Strong analytical and problem-solving skills with attention to detail.
Excellent organizational, communication, and documentation abilities.
Demonstrated ability to work collaboratively across departments.
Excellent interpersonal skills and customer orientation.
Proactive, agile, and flexible mindset, reactive to requests.
Team player with the ability to interact effectively with colleagues from diverse cultural backgrounds.
Master’s degree in economics, finance, or a related field
Minimum 5-8 years of work experience, in an operational role, required ideally within a base metals or precious metals environment.
Strong knowledge of trading agreements/contracts, Incoterms, payment instruments/guarantees (LC-SBLC).
Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.
Fluent in English
Full professional proficiency in Office 365 is expected.

Nice To Haves

Knowledge of derivatives and their operational implications is an asset
proficiency in Spanish or French is a plus.

Responsibilities

Perform and monitor daily operational processes within refining, trading, and back-office functions.
Work closely with traders, brokers, logistic agents, inspection companies, clients, and suppliers to ensure smooth coordination and communication among internal/external stakeholders.
Manage and monitor physical precious metal deliveries from/to group refineries, from/to third parties- banks, including exchanges (mainly CME)
Verify completeness and accuracy of incoming/outgoing documentation (invoices, air waybills, packing lists, assay certificates, etc.) and ensure timely system inputs.
Forecast, record and follow up on provisional and final outgoing and incoming payments, in coordination with the Treasury Department.
Manage physical metals inventories in diverse storage locations including exchange depositories, and related warrants.
Collaborate with the Logistics Department to monitor all physical movements and ensure operational accuracy.
Reconcile client accounts and balances, following up on price fixing, payments, and delivery schedules.
Provide operational coverage during staff absences or high-volume periods, including independent management of operations for the US–LATAM time zones
Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs).
Identify and assess process or system inefficiencies, risks, or gaps, and recommend practical solutions for improvement.
Support issue resolution and exception handling, escalating when appropriate.
Participate in testing and implementation of system or process enhancements.
Execute all operational activities accurately and on schedule, ensuring alignment with business, regulatory, and compliance standards.
Enforce internal controls and adherence to operational procedures.
Maintain accurate records and reporting to ensure transparency, traceability, and audit readiness.
Promote synergies and foster strong collaboration across departments.
Propose improvements and contribute innovative ideas.
Carry out duties in a gender- and diversity-sensitive manner.
Perform other responsibilities as assigned.