Axon-posted 11 days ago
$71,250 - $114,000/Yr
Full-time • Mid Level
Hybrid • Boston, MA
1,001-5,000 employees

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a Commercial Operations Senior Analyst to play a pivotal role in driving operational excellence and scaling our Sales, Finance, and Customer Success functions. In this role, you’ll go beyond execution — designing solutions, solving complex problems, and partnering with leadership to improve our quote-to-cash processes. You’ll bring a seasoned perspective to contract management, pricing, and operations while mentoring team members and shaping scalable best practices. This is a career-propelling opportunity to expand your expertise in commercial operations at a global scale.

  • Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments.
  • Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions.
  • Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes.
  • Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon’s rapid growth.
  • Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools.
  • Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences.
  • Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy.
  • Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes.
  • Bachelor’s degree (or equivalent experience) required; Master’s degree preferred.
  • 5+ years of related experience in sales operations, commercial finance, quoting, or pricing.
  • Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP.
  • Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity).
  • Demonstrated ability to simplify complexity — taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights.
  • Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues.
  • Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion.
  • Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment.
  • Alignment with Axon’s values and a growth mindset to continuously seek operational improvements.
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
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