Senior Commercial Loan Servicing Specialist
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About The Position
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist. In this role, you will lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution. You will evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements. Additionally, you will coordinate all aspects of resolving open customer service issues and interact with internal and external customers. You will serve as the primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs. Your responsibilities will also include reviewing and negotiating moderately complex loan servicing transactions, evaluating risks, and devising strategies to mitigate risks and identify procedural modifications. You will serve as an escalation point in the resolution of client issues, conduct quality reviews, and monitor key performance metrics related to efficiencies and effective processes. Furthermore, you will identify activities of the team to ensure conformity with established procedures and collaborate with peers, colleagues, and managers to resolve issues and achieve goals. You may lead projects, teams, or serve as a mentor for lower-level staff and may contribute to strategic initiatives. You will independently resolve moderately complex issues and lead the team to meet deliverables while leveraging a solid understanding of the function, policies, procedures, and compliance requirements.
