Senior Commercial Lines Territory Manager

Penn National Insurance•Greensboro, NC

20h

About The Position

Penn National Insurance is seeking a Senior Commercial Lines Territory Manager to lead agency relationships, drive profitable commercial lines growth, and support underwriting strategies within an assigned territory. This role combines agency management, field underwriting, and sales leadership, including evaluating agency performance, implementing growth and profitability plans, and underwriting mid-market new business. The Territory Manager will train and support agencies on products and systems, monitor results, recommend new agency appointments, and collaborate closely with underwriting, claims, and corporate teams. The ideal candidate brings five or more years of commercial property and casualty underwriting experience, strong communication and negotiation skills, and the ability to manage multiple priorities. A bachelor's degree and insurance designations are preferred. Regular travel is required.

Requirements

Minimum of five years property/casualty commercial underwriting required.
Must have technical underwriting knowledge of commercial lines of business written by Penn National Insurance
Effective oral and written communication skills, with the ability to communicate information of a highly technical nature
Proven sales, negotiations, and solution-selling skills
Working knowledge and skill in agency and Company automation systems, to include fundamental knowledge on the use of personal computers, with emphasis on Microsoft Office Suite
Exceptional customer service skills
Good financial analysis skills
Excellent time management skills
Strong commercial lines underwriting analysis skills
Must be able to see and effectively use a computer monitor.
Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
Must be able to access and enter information accurately using automated systems.
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Must have a valid driver’s license and be able to operate a motor vehicle.
Must be able to travel, with overnight stays required.

Nice To Haves

A bachelor's degree and insurance designations are preferred.
Minimum of three years’ marketing experience with a Property and Casualty carrier preferred.
Four year college degree preferred.
Continuing education in specialized insurance courses such as IIA, AU, CPCU, and CIC, as well as other educational experiences that enhance product knowledge and technical business relations.
Maintenance of an active agent’s P&C license in domiciled state preferred.

Responsibilities

Develop the agency force to pre-qualify, rate, and bind profitable commercial lines business
Utilize authority to assist agency partners in helping them write profitable business.
Review new business quote requests to determine acceptability using established underwriting authority and company guidelines.
Communicate underwriting decisions, techniques, and interpretation of policy forms and coverages with agents and company personnel regarding risk acceptability, incomplete information, etc.
Provide feedback to the Underwriting Manager and RVP on the quality of submissions and interactions with agency personnel.
Communicate underwriting and marketing philosophy or practices, to agents and policyholders and assist with education/training issues within agency.
Document the underwriting files where required, including the actions taken, reasons for decisions, and any follow-up diary needed.
Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments.
Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.
Visits agencies to discuss underwriting matters, assist in the development of new business to strengthen agency relations.
Keeps two-way communication between agent and company continuously open and viable.
Drives profitable new business growth.
Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies
Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance.
Profiles commercial lines book of business to assist in profitability analysis.
Develops and implements effective agency profitability plans when warranted.
Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.
Develop and implement agency action plans to achieve profitability.
Establishes appropriate account pricing in accordance with established underwriting authority and company guidelines.
Order and/or analyze loss control reports, financial reports, MVR’s, and other underwriting reports.
Evaluate the need for and secure appropriate facultative reinsurance in accordance with established company guidelines.
Contribute to the development of company underwriting policy, procedures, and guidelines to assure they reflect current market conditions and contribute to the attainment of Division goals.
Provide training to agency plant on programs, products, services, and systems.
Develop annual agency/company marketing plans.
Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.
Applies data to solve common business problems.
Compiles, manipulates, and analyses data of varying complexity.
Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
Performs other duties as may be assigned by the President-Partners Mutual or Regional Vice President.