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The Senior Collector is responsible for managing a portfolio of escalated, sensitive, high-risk, and complex accounts that require specialized attention. This role involves collaborating closely with Commercial Representatives, Account Managers, and Revenue Analyst teams to address collection challenges, resolve escalated issues, and maintain strong customer relationships. The Senior Collector actively works to maximize cash flow, reduce accounts receivable aging, and minimize bad debt write-offs and adjustments. Additionally, they prepare executive-level communications and deliver updates on escalated accounts as needed.