Senior Collector

ALS LIMITED•Houston, TX

57d

About The Position

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world. About the role: The Senior Collector is responsible for managing high-volume outstanding receivables, resolving complex account issues, and driving successful recovery strategies to minimize delinquencies and support company cash-flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff. Plan, evaluate, implement and continuously improve all aspects of the procure to pay process.

Requirements

Solid knowledge of accounting policies, procedures, and controls.
Strong analytical skills, critical thinking, and keen attention to detail.
Strong systems skills, including the understanding of how systems can be leveraged to improve the effectiveness and efficiency of our collections processes and overall performance.
Effective oral and written communication skills, as well as negotiation skills.
The ability to build and foster relationships across the organization.
Must enjoy working in a fast-paced, large organization and thrive under pressure.
Ability to work independently with little supervision, provide timely and clear communication, and lead with accountability for results.
Bachelor's 3-5+ years of collections or accounts receivable experience (B2B preferred)
Strong understanding of collection procedures and credit policies
Excellent negotiation, communication, and conflict-resolution skills
Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, NetSuite, or similar)
Ability to handle sensitive situations with professionalism and tact
Able to speak and hear clearly while communicating with staff, management, and clients.
Able to sit, and /or stand for 100% of an 8-hour day.
Dexterity in hands and fingers to operate computer and other equipment.
Must have average vision and able to see to read reports and operate equipment.

Nice To Haves

Oracle experience is a plus, supporting efficient data management and reporting.

Responsibilities

Manage assigned portfolio of customer accounts to ensure timely payment collection
Conduct outreach via phone, email, and written correspondence to resolve past-due balances
Review and analyze customer account history to identify discrepancies and trends
Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions
Maintain accurate documentation of contact attempts, outcomes, and account notes in system
Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues
Monitor aging reports and provide weekly status updates to leadership
Prepare collection statements, demand letters, and other related communications
Recommend accounts for third-party collections, legal escalation, or write-off when appropriate
Mentor and support junior collectors, assisting with training and best practices
Ensure compliance with company policies and all federal/state collection laws
Contribute to process improvements and AR performance initiatives
Other duties as assigned.

Benefits

Structured wage increases
Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)

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