Senior Collections Specialist

News • Scottsdale, AZ

122d • Hybrid

About The Position

As a Senior Collections Specialist at Realtor.com, you will be responsible for managing high-value accounts and providing exceptional service within a high contract value account portfolio. This role involves researching, analyzing, and implementing specialized procedures for assigned accounts, as well as collaborating with third-party collection agencies to optimize collection success rates. You will work in a dynamic environment at our Scottsdale office, contributing directly to the company's financial success while driving process improvements.

Requirements

• Minimum of a High School Diploma or equivalent.
• 3+ years' experience in Business/Corporate Collections.
• Proficient in Microsoft Office and Google Workspace applications.
• Resourceful mindset with a proactive approach to identifying opportunities for improvement.
• Knowledge of Billing and Collections procedures.
• Excellent time management skills with acute attention to detail.
• Critical thinker with the ability to independently make decisions.
• Strong interpersonal skills and willingness to adapt to rapid change.

Responsibilities

• Research, analyze, and implement specialized procedures for assigned high-value accounts before initiating collection efforts on past-due balances.
• Analyze account activity to proactively identify potential risks and escalate concerns to management with recommended solutions to mitigate those risks.
• Coordinate placements with outside collection agencies and provide ongoing support to optimize collection success rates.
• Review and respond to customer inquiries in multiple queues.
• Professionally communicate with and handle the concerns of high-value accounts by thoroughly reviewing the account and collaborating with appropriate internal departments.
• Handle extensive research requirements for complex account discrepancies and customer inquiries.
• Assist other collectors with difficult or complex accounts and situations.
• Assist in training as needed with new department processes.
• Collaborate with supervisors to prioritize process improvements and ensure collectors are informed of updates and changes.

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees