Senior Collections Specialist (may underfill as Collections Specialist)

Waukesha County, WI•Waukesha, WI

14h•$26 - $42•Onsite

About The Position

Are you an achiever? Someone always looking for a challenge and who excels individually while working with a team to accomplish a common goal? Do you possess the skills to negotiate and enjoy working with others to bring resolution to an open matter? If you appreciate working in a fast-paced environment, this position situated in the Department of Administration Collection Division is suited for you! Want to know more about who we are and our vision? Waukesha County Collection Division is a first party collector and governed under Wisconsin State Statute 66.0301, which separates us from third party collection agencies. We specialize in government debt and are looking to add an individual whose values align with our business plan and complement our team qualities. The Collection Division partners with over 100 government agencies on debt resolution, both internal to the county and external, throughout the State of Wisconsin. The specific types of debt the team collects include but not limited to: fines and forfeitures, court obligation from Family, Probate, Juvenile, Criminal and traffic, Health and Human Services obligations, Sheriff’s Department Huber and jail fees, fees assessed by school districts, ambulance service obligations and other government debt. The ideal candidate will have: strong computer literacy skills; familiarity with HIPAA and PCI compliance regulations; attention to detail to ensure processes and procedures are being met; experience collecting the types of collection obligations noted above; and ability to communicate effectively both verbally and in writing while using persuasive techniques to overcome objections and unwillingness. Work Schedule: Monday - Friday, 8:00 am to 4:30 pm. Prior to hiring, the successful candidate will need to pass a background investigation conducted by the Waukesha County Sheriff’s Department. This department may choose to fill this position as a Senior Collections Specialist. To view the full classification specification for Senior Collections Specialist click here. The salary range for Senior Collections Specialist is: $30.32 - $42.11. This department may choose to underfill this position as a Collections Specialist. To view the full classification specification for Collections Specialist click here. The salary range for Collections Specialist is: $26.19 - $36.37. Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site café and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis. If you have any recruitment questions or if you need an accommodation during the selection process because of a disability, please contact our office at 262-548-7044. Applicant Policy We are committed to service and find purpose in the work we do for our community! Check out our comprehensive benefits including an onsite health and wellness clinic! We value personal and professional development!

Requirements

High School Diploma or GED.
Three (3) years of progressively responsible work experience involving independent research, investigation, paralegal work, financial collections, or closely related activities.

Nice To Haves

strong computer literacy skills
familiarity with HIPAA and PCI compliance regulations
attention to detail to ensure processes and procedures are being met
experience collecting the types of collection obligations noted above
ability to communicate effectively both verbally and in writing while using persuasive techniques to overcome objections and unwillingness

Benefits

excellent health/dental/vision
life insurance
generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan
employees are recognized and valued through a pay for performance system
performance-based merit increases and non-base performance awards
balanced work-life culture
exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic
professional development opportunities
encouragement to learn and practice continuous improvement and LEAN principles