Senior Collections Specialist (On-Site)

Avenu Holdings LLC•Birmingham, AL

22h•Onsite

About The Position

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Requirements

Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook.
Strong interpersonal skills and ability to speak effectively with customers and employees
Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to prepare routine correspondence and replies for signature with minimal guidance
Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
Able to define problems, collect data, establish facts, and draw valid conclusions.
Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions
Must be able to remain in a stationary position for most of the day
Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
This position needs to occasionally move about inside the office
The person in this position frequently communicates via telephone

Nice To Haves

Salesforce and Constant Contact experience a plus
Previous experience in data analysis or related is preferred
Bilingual in Spanish and English is a plus

Responsibilities

Inbound/outbound telephone customer service
Handle support emails, refunds, research, resolve, and record problems
Work in conjunction with other departments for training, data entry, taxpayer support and communications
Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
Prepare and assist in proofing of data and correspondence
Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
Perform other duties as assigned