Senior Collections Specialist (On-Site)

Avenu Insights & Analytics • Birmingham, AL

64d • Onsite

About The Position

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Requirements

• Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook.
• Strong interpersonal skills and ability to speak effectively with customers and employees
• Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prepare routine correspondence and replies for signature with minimal guidance
• Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
• Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions

Nice To Haves

• Salesforce and Constant Contact experience a plus
• Previous experience in data analysis or related is preferred
• Bilingual in Spanish and English is a plus

Responsibilities

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Work in conjunction with other departments for training, data entry, taxpayer support and communications
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
• Prepare and assist in proofing of data and correspondence
• Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
• Perform other duties as assigned

Benefits

• Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
• Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees