Senior Collections Specialist

Imperial Dade•Rochester, NY

20d•$24 - $26

About The Position

Overview Imperial Dade, a leading North American distributor, has a Collections Specialist role available! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager to find your next opportunity, Imperial Dade is a great place to take that next step. As part of a team, the Collections Specialist will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable. The hours for this position are Monday through Friday from 8:30 am to 5:00 pm. This is a temp role Salary: $24.00 - $26.00/hr Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address.

Requirements

High School Diploma or GED required.
2+ years of experience as a Collections Specialist or similar role.
MS Office Suite, including Excel.
Strong organizational skills.
Excellent communication and negotiation skills.

Responsibilities

Ensure daily customer contact (emails and phone calls) for collection of open receivables.
Be accountable for reducing delinquency for assigned accounts.
Reconcile customer accounts and report any discrepancies
Research and resolve customer disputes and complaints following SLAs.
Maintain clear and cohesive notes/documentation/forms related to all open and pending receivable balances being pursued.
Provide Proof of Deliveries to customers that are disputing receipt of materials shipped.
Provide exceptional customer service to our internal and external customers.
Ensuring proper escalation processes are followed when needed.
Process credit card payments weekly.