Senior Collections Specialist (may underfill as Collections Specialist)
About The Position
Are you an achiever? Someone always looking for a challenge and who excels individually while working with a team to accomplish a common goal? Do you possess the skills to negotiate and enjoy working with others to bring resolution to an open matter? If you appreciate working in a fast-paced environment, this position situated in the Department of Administration Collection Division is suited for you! Want to know more about who we are and our vision? Waukesha County Collection Division is a first party collector and governed under Wisconsin State Statute 66.0301, which separates us from third party collection agencies. We specialize in government debt and are looking to add an individual whose values align with our business plan and complement our team qualities. The Collection Division partners with over 100 government agencies on debt resolution, both internal to the county and external, throughout the State of Wisconsin. The specific types of debt the team collects include but not limited to: fines and forfeitures, court obligation from Family, Probate, Juvenile, Criminal and traffic, Health and Human Services obligations, Sheriff’s Department Huber and jail fees, fees assessed by school districts, ambulance service obligations and other government debt. The ideal candidate will have: strong computer literacy skills; familiarity with HIPAA and PCI compliance regulations; attention to detail to ensure processes and procedures are being met; experience collecting the types of collection obligations noted above; and ability to communicate effectively both verbally and in writing while using persuasive techniques to overcome objections and unwillingness. Work Schedule: Monday - Friday, 8:00 am to 4:30 pm . Prior to hiring, the successful candidate will need to pass a background investigation conducted by the Waukesha County Sheriff’s Department.
Requirements
- High School Diploma or GED.
- Three (3) years of progressively responsible work experience involving independent research, investigation, paralegal work, financial collections, or closely related activities.
Nice To Haves
- strong computer literacy skills
- familiarity with HIPAA and PCI compliance regulations
- attention to detail to ensure processes and procedures are being met
- experience collecting the types of collection obligations noted above
- ability to communicate effectively both verbally and in writing while using persuasive techniques to overcome objections and unwillingness
Benefits
- Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan.
- employees are recognized and valued through a pay for performance system.
- Successful candidates will be eligible for performance-based merit increases and non-base performance awards.
- Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
