Senior Collections Specialist
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About The Position
The Senior Collection Specialist role at Hub Group requires the ability to work well with all levels within the organization, including collections, Account Managers, CAOs, EVPs, VPs, external customers, and Payco's. This position is responsible for resolving disputes, invoice problems, IT issues, pricing, or fuel issues in a timely manner. Through effective internal and external communication, the role supports onboarding new customers and new processes, company billing, documentation challenges, credit challenges, and cash application goals while providing stellar customer service. The individual will manage a portfolio of $5 Million to $40 Million of customer accounts receivable at one time. The role demands diligence, organization, strategic thinking, and analytical skills, particularly in analyzing data through spreadsheets in Excel using formulas, V-Lookups, and pivot tables to provide solutions based on findings. The Senior Collection Specialist must motivate both internal and external customers to complete necessary tasks for Hub Group to collect owed funds, provide recommendations to correct issues, and guide next steps, requiring an understanding of the scope of issues and stakeholders. Time management and organization are key to success in this role, along with a clear understanding of daily goals and the ability to prioritize. The position also requires the ability to learn and work in different operating systems simultaneously, verify payment status of outstanding invoices, summarize and share results, document interactions, make collection calls, prepare demand letters, and mentor collection staff.
