Senior Collections Representative

Neighbors Credit Union • MO

121d • $22 - $33

About The Position

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice. The Senior Member Solutions Representative plays a key leadership role within the collections team, overseeing delinquency management while ensuring compliance with regulatory requirements. This position does not have direct reports but serves as a mentor and guide for other collectors, providing leadership and support to ensure team success. The Senior Member Solutions Representative will manage a portfolio of delinquent accounts, work with members to resolve past-due issues and implement strategies to reduce delinquency rates while maintaining strong member relationships.

Requirements

• Minimum of 5 years of experience in collections, preferably within a credit union or financial institution.
• High School Degree with at least an associate's degree in business and/or specialized certification and continuous education in the field.

Responsibilities

• Oversee and manage delinquent accounts, ensuring timely follow-up and adherence to established policies and procedures.
• Serve as a leader and mentor to the collections team, providing guidance, support, and assistance with complex cases.
• Ensure compliance with all applicable federal and state regulations, including Fair Debt Collection Practices Act (FDCPA) and other credit union-specific guidelines.
• Develop and implement strategies to reduce delinquency rates and improve overall collections performance.
• Communicate effectively with members to understand their financial situation, provide appropriate solutions, and negotiate payment plans as necessary.
• Collaborate with other departments to ensure seamless member service and alignment with credit union goals and values.
• Stay informed about industry trends, legal changes, and best practices related to collections and credit union services.
• Handle escalated collection calls and resolve complex or sensitive issues.
• Maintain a thorough understanding of the credit union’s products, services, and systems.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term and Long-Term Disability
• HRA and FSA
• 401(k) with matching contributions.
• Tuition Reimbursement
• Birthday Time Off
• Vacation Time Off
• Sick Time Off – Can be used for both employee and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree