Senior Collections Representative

First National Bank Of Pennsylvania • Nashville, TN

272d

About The Position

This position is primarily responsible for collecting late-stage delinquent accounts including recovery collections. This includes preparing and compiling documentation, preparing concise correspondence, records and reports, determining appropriate collection strategies, providing supervision when appropriate and instituting legal action.

Requirements

• High School or GED
• Minimum of 3 years of job-related experience
• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Knowledge of laws that relate to collection laws, repossession and fair debt.

Responsibilities

• Works late-stage delinquent accounts including recovery collections by locating past due borrowers, contacting borrowers to make payment arrangements, notifying borrowers of their responsibilities and amounts due, monitoring to ensure the borrower's commitment to pay and obtaining payments while presenting a positive image of the Bank.
• Documents all collection efforts such as telephone conversations, alternative financial arrangements, letters mailed, and correspondence with loan officers by telephone or letter.
• Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments, researching account transactions, completing Board or other reports, organizing and summarizing information and data and formatting letters and reports.
• Determines appropriate collection strategy by analyzing the borrower's financial situation, reviewing the borrower's loan application and other file information to determine appropriate collector strategy.
• Refers accounts to the Asset Recovery Officer as appropriate.
• Initiates legal action including civil complaints & replevin actions utilizing internal as well as outside counsel.
• Ensures compliance with all policies, procedures, regulations and applicable laws while acting to recover Bank assets.
• Performs other related duties and projects as assigned.

What This Job Offers

• Industry: Monetary Authorities-Central Bank
• Education Level: High school or GED