Senior Collections Officer

National Credit Recovery Inc

11h

About The Position

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. They provide a wide range of business solutions including AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions. Their mission is to deliver elevated customer experiences to clients by leveraging deep operational knowledge, process expertise, a strong and versatile technology stack, and a diverse geographic footprint. They focus on engaging early with clients and leverage a consultative approach to deeply understand clients’ brands and design customized solutions to complex customer challenges. As a Senior Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions.

Requirements

• 2+ year of third-party collections experience
• 1+ year of call center experience
• Excellent verbal and written communication skills in English and bilingual
• Strong basic math skills and attention to detail
• Ability to pass a background check
• Strong organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to work in a fast-paced, target-driven environment

Responsibilities

• Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
• Build professional relationships with clients while educating them on payment solutions and best practices
• Maintain a high level of professionalism and customer service during all interactions
• Accurately update customer accounts and document call activities and payment agreements
• Handle objections and difficult conversations while adhering to regulatory standards and company policies
• Work closely with internal teams to resolve account issues and support collections processes
• Meet individual collection targets and contribute to overall department performance and company goals

Benefits

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, and paid training
• Extraordinary referral bonus program
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
• Continuous opportunities for internal and global growth
• Monthly coaching and ongoing learning & development support
• Philanthropic initiatives and year-round employee engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees