Senior Collections Associate (B2B) - Cincinnati (Hybrid)

Worldpay

80d

About The Position

Are you ready to write your next chapter? As Worldpay continues to expand, so does our need for a highly skilled Senior Collection Associate. Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives. We’re looking for a Senior Collections Associate (Business to Business Collections) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business. This is a hybrid position in our Cincinnati Office: Two Days Onsite, Three Days Remote.

Requirements

• Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries.
• High school diploma or GED required.
• Business-to-business (B2B) experience desired.
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.

Nice To Haves

• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
• Intermediate computer navigation and operation skills.
• Ability to work independently and in a team environment.
• Previous experience in collections is preferred.

Responsibilities

• Utilize your customer service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
• Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
• Resolve customer issues and complaints concerning billing/settlement.
• Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
• Support other accounting positions as the need arises.
• Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
• Update customer files to ensure data integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees