Senior Collection Representative

Fiserv • Coral Springs, FL

194d

About The Position

As a Senior Collection Representative, you will recover early-stage high-balance merchant accounts receivables for leading financial institutions. You will manage a dedicated queue of 100-200 accounts, typically ranging from $10,000 to $500,000 in balances and 30 days delinquent.

Requirements

• High School Diploma or equivalent.
• Minimum three years' experience in a collection environment.
• Experience in collecting high balance B2B accounts.
• Knowledge of applicable laws related to the debt collection industry.
• Experience with computer systems and database management.
• Strong work history with a proven record of job stability.

Nice To Haves

• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in MS Office.

Responsibilities

• Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
• Maintain accurate documentation and organization of account activities.
• Provide excellent customer service while effectively addressing client inquiries and concerns.
• Establish rapport with merchants to overcome objections and secure payment of the debt.
• Document all discussions and actions in a tracking system or database.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED