Senior Collateral & Insurance Processor

Burke & Herbert Bank & Trust • Moorefield, WV

90d

About The Position

The Senior Collateral & Insurance Processor is responsible for ensuring the accurate, timely, and compliant tracking and maintenance of collateral documentation and insurance for the Bank’s loan portfolio. This position serves as a subject matter expert and escalation point within the department and will assist in mentoring junior staff, improving internal controls, and optimizing workflows related to collateral perfection and insurance compliance.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3+ years of experience in collateral documentation, loan operations, or insurance tracking within a banking environment.
• Experience with property and casualty insurance, lien perfection, and UCC filings across multiple states strongly preferred.
• Experience with real estate-related documents, vehicle titles, and regulatory insurance requirements is required.
• Excellent organizational skills and attention to detail.
• Strong critical thinking and problem-solving abilities, especially when resolving complex insurance or collateral discrepancies.
• Effective written and verbal communication skills, including professional phone and email etiquette.
• Working knowledge of loan documentation and lien perfection requirements.
• Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with banking systems such as Silverlake, Synergy, and third-party insurance platforms.
• Ability to work independently and prioritize multiple tasks in a deadline-driven environment.

Responsibilities

• Perform complex collateral processing tasks, including the intake, review, and validation of loan collateral documents such as Deeds of Trust, Final Title Insurance Policies, Title Opinions, UCC filings, and vehicle titles.
• Conduct thorough reviews of insurance policies (hazard, flood, auto/equipment) to ensure appropriate coverage, naming conventions, and compliance with Bank policy and regulatory requirements.
• Manage updates and exception tracking in the Bank’s core system (Silverlake) and document imaging system (Synergy) with a high degree of accuracy.
• Lead weekly insurance reporting reviews and assist with resolving exceptions and discrepancies in a timely manner.
• Serve as a point of contact for escalated inquiries from borrowers, lenders, and insurance agents.
• Monitor and initiate UCC continuations and terminations, ensuring filings are properly perfected and up to date across multiple states and jurisdictions.
• Process collateral releases, including UCCs, vehicle titles, and mortgage releases, following loan payoffs and according to regulatory guidelines.
• Review force-placed insurance situations, recommend placement when required, and work closely with the third-party provider to manage communications and exceptions.
• Support departmental process improvement efforts, including updating standard operating procedures (SOPs), recommending system enhancements, and assisting with compliance audits.
• Provide informal guidance and training to junior processors as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees