Senior CMDB Administrator

Chenega MIOS-posted 6 days ago
Full-time • Senior
Springfield, VA
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Senior CMDB Administrator Springfield, VA Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The Senior CMDB Administrator is responsible for the development, management, and maintenance of the Configuration Management Database (CMDB) within the organization's ITIL framework.

  • Ensure that all IT assets and their configurations are accurately recorded, managed, and maintained to support IT service management processes.
  • Develop and maintain the CMDB, ensuring all IT assets and configuration items (CIs) are accurately recorded
  • Define and implement CMDB policies, processes, and procedures in alignment with ITIL best practices
  • Regularly audit the CMDB to ensure data integrity and compliance with organizational standards
  • Manage and document relationships between CIs and ensure that all dependencies and changes are accurately reflected in the CMDB
  • Ensure proper version control and documentation of changes to CIs
  • Coordinate with other ITIL process managers to ensure smooth integration of configuration management processes
  • Conduct regular data validation and reconciliation activities to maintain the accuracy and completeness of the CMDB
  • Identify and resolve discrepancies in the CMDB data
  • Implement and manage automated tools for data discovery and CI tracking
  • Work closely with IT service management, change management, and incident management teams to ensure the CMDB supports their processes
  • Collaborate with IT asset management teams to synchronize asset and configuration data
  • Provide CMDB training and support to end-users and stakeholders
  • Generate and analyze reports on CMDB data to support decision-making and continuous improvement initiatives
  • Provide insights and recommendations based on CMDB data to optimize IT asset and configuration management
  • Ensure CMDB compliance with internal policies, industry standards, and regulatory requirements
  • Participate in internal and external audits related to configuration management
  • Mentor junior members of the CMDB team as needed
  • Other duties as assigned
  • Bachelor’s Degree and 5+ years of relevant experience or Associate’s Degree and 8+ years of relevant experience or High School Degree and 11+ years of relevant experience
  • Experience to include but not limited to: Development, management, and maintenance of CMDB
  • IT asset management
  • ITIL framework and its application to configuration management
  • ServiceNow
  • Ability to obtain DoD 8570 IAT level II compliance within 6 months
  • Active TS/SCI clearance
  • Ability to successfully obtain CI Poly
  • Ability to think critically and solve complex issues
  • Ability to work with other teams and stakeholders to ensure mission success
  • ITIL Foundations Certification desired
  • Our wide range of benefit options is designed to support and protect employees and their families.
  • Based on eligibility, benefits include medical, dental, vision, prescription plans, wellness programs, income protection, paid leave, and retirement.
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