Senior Cloud Team lead

NTT America-posted 2 months ago
Full-time • Senior
Hybrid • Plano, TX
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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We are currently seeking a Senior Cloud Team Lead to join our team in Plano, Texas (US-TX), United States (US). The Senior Cloud Team Lead will be responsible for leading a team of cloud engineers and architects in providing managed cloud services (monitoring, support, optimization, and administration) across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI). The Team Lead will ensure high service quality, client satisfaction, and efficient operations while driving automation and continuous improvement.

  • Lead, mentor, and develop a team of cloud engineers and administrators.
  • Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments (AWS, Azure, GCP, OCI).
  • Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards.
  • Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented.
  • Conduct root cause analyses for critical incidents and drive corrective/preventive actions.
  • Act as escalation point for customers during incidents or critical issues.
  • Participate in client meetings, provide technical guidance, and support cloud solution discussions.
  • Prepare and present operational reports, incident summaries, and optimization recommendations.
  • Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting.
  • Identify areas for operational improvement and cost optimization.
  • Advocate and implement DevOps and Infrastructure-as-Code (IaC) philosophies.
  • Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices.
  • Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation.
  • Support Microsoft Sentinel integration with each cloud.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
  • At least have AWS and Azure Cloud certifications.
  • AWS Certified Solutions Architect / SysOps Administrator.
  • Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert.
  • Google Professional Cloud Architect or Associate Cloud Engineer.
  • Oracle Cloud Infrastructure Architect Associate/Professional.
  • ITIL Foundation Certification (a plus).
  • DevOps certifications (a plus).
  • 12 plus years of experience in Cloud operations/administration, with proven experience on AWS, Azure, GCP, and OCI (at least strong in 2, working knowledge in all).
  • 4+ years' experience in a technical team lead, supervisory, or project management role.
  • Experience with managed services, NOC/SOC operations, or MSPs.
  • Deep hands-on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms (AWS, Azure, GCP, OCI).
  • Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
  • Familiarity with cloud-native security best practices (IAM, network security, data encryption, etc.).
  • Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
  • Expert in ServiceNow ITSM.
  • Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability.
  • Familiarity in AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc.
  • Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure Monitor, Stackdriver, OCI Monitoring, etc.).
  • Strong understanding of backup strategy, disaster recovery, and high-availability architecture.
  • Support customer remote file service in Azure File Share in Azure Gov Cloud.
  • Strong expertise in multi-cloud security compliance, data encryption, network security, user access control, private endpoint setup, etc.
  • ITIL Foundation Certification.
  • DevOps certifications.
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