Senior Cloud Support Engineer

CoreWeave•Bellevue, WA

16d•$122,000 - $163,000•Hybrid

About The Position

As a Senior Cloud Support Engineer at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.

Requirements

Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
Proven hands-on work experience with Kubernetes
Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback
Experience with observability tools such as Grafana
Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

Nice To Haves

CKA Certified
Demonstrated experience with training, coaching, and creating onboarding materials.
Operates in a fast-paced, global, 24/7 support team environment
Ability to collaborate across different time zones
On-site office environment, hybrid, or remote options depending on location
Flexible to travel up to 10% (~25 days/year)

Responsibilities

Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.
Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.
Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.
Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.
Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives.
Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.