Senior Cloud Network Engineer – Customer Support

Aviatrix • Dallas, TX

19h • $107,865 - $126,900 • Remote

About The Position

As a Senior Cloud Network Engineer, you will play a key role on Aviatrix’s Customer Support team, helping enterprise customers successfully adopt and integrate our multi-cloud networking and security solutions. In this critical position, you’ll guide customers through seamless onboarding, accelerate integrations with Aviatrix’s software products, and provide real-time technical support and strategic guidance to ensure an exceptional customer experience.

Requirements

• Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
• Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
• Experience with Python, shell scripting, automation.
• Experience with security products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to provide after-hours support on a scheduled / non-scheduled basis.
• BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.

Responsibilities

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers
• Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products
• Create knowledge-based contents such as troubleshooting tips and best practices
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide "hands-on" support for the customers to solve production issues.
• You will bring solutions to the leadership team, feedback on solutions recommended.

Benefits

• We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
• We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior