Senior Cloud Infrastructure Engineer

Nexus IT Inc • Salt Lake City, UT

125d • $90,000 - $125,000

About The Position

Nexus IT is looking for a dynamic, forward-thinking, and experienced Senior Cloud Infrastructure Engineer, who will be responsible for delivering results against some of the most complex technology initiatives and customer solutions. This role will be a full-time position either in our Salt Lake City HQ or remote. If you are passionate about solving complex challenges and driving innovation – let’s talk!

Requirements

• A BS in Computer Science or similar, or equivalent certifications.
• Minimum 6 years of hands-on IT infrastructure and cloud support.
• 3+ years in a role requiring escalation support for MSP environments.
• Proven experience assisting with IT projects, including scoping, planning, and execution.
• Familiarity with MSP/MSSP environments is highly preferred.

Nice To Haves

• Microsoft Certified Azure Administrator Associate
• Microsoft 365 Certified Endpoint Administrator Associate
• Cisco Certified Network Administrator (CCNA)
• Relevant ITIL or project management certifications.

Responsibilities

• Act as the final escalation point for complex technical issues across cloud, network, and endpoint stacks.
• Support project initiatives by executing deployments, migrations, and configurations.
• Ensure documentation and knowledge sharing across Front Line Services and Project Teams.
• Build collaborative relationships with internal teams and clients to drive operational clarity and trust.
• Contribute to solution engineering efforts, assisting sales and technical teams in crafting scalable, secure solutions.
• Provide advanced troubleshooting and resolution for escalated technical issues across the stack, including cloud, network, and endpoint environments.
• Assist the project team with planning and implementing cloud infrastructure and migrations.
• Collaborate with the Front Line Services and Projects teams to improve operational workflows.
• Participate in solution engineering efforts, including assisting sales teams in crafting technical solutions.
• Create and maintain comprehensive documentation for escalated issues and project implementations.
• Monitor and act on key metrics like resolution time and project timelines.
• Participate in on-call rotations for 1 week at a time, typically 4 to 5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
• Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support the delivery of high-quality services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees