Senior Clinical Transformation Manager – Central / Mountain Time Zones

UnitedHealth Group•Maryland Heights, MO

18h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Clinical Transformation Manager (Senior CTM) is responsible for the ongoing clinical management of physician practices participating in UnitedHealthcare’s (UHC) Accountable Care Organizations (ACO), Value Based Programs, Patient Centered Medical Homes (PCMH), or Population Health Management programs such as Patient Centered Care Model. The Senior CTM will lead multi-disciplined practice transformation and practice performance improvement initiatives. The selected candidate will guide practices in achieving targeted goals that include improved quality, efficiency and utilization. The Senior CTM is accountable for driving practice progress toward desired transformational change and performance improvement, while meeting savings goals set for the practice. The Senior CTM reports directly to the Regional Director. The Senior CTM will act as a mentor to other Transformation Managers on the team. As the single clinical point of contact for practice, the Senior CTM will be responsible for communicating progress towards achievement of targeted goals to Senior Leadership both within UnitedHealthcare and at the practice. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Schedule will be Central / Mountain Time Zones with up to 25%25 travel based on business needs.

Requirements

5+ combined years of experience with improving clinical quality, health care analytics, or driving clinical transformation initiatives with population health programs, Patient Center Medical Homes or in Accountable Care Organizations
2+ years of experience interpreting and utilizing clinical data analytics, outcomes measurement in healthcare and use of that data to drive change
Demonstrated experience leading groups and presenting
Population health management experience within an accountable care organization or health system setting
Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint
Access to high-speed internet for home office set up
Willingness to travel up to 25%25 of the time for face-to-face meetings
Willing and able to work CDT or MDT hours
Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area (markets may require valid driver’s license)

Nice To Haves

Active, unrestricted RN license in the State of Residence
Physician practice experience
Medicare, Medicaid and/or Commercial experience
Experience with clinical quality, efficiency or utilization
Experience using a PDSA rapid cycle improvement approach
Experience building relationships, presenting to, and collaborating successfully with senior level clinical and/or executive leadership on internal and/or external teams to drive goal alignment
Demonstrated experience implementing clinical practice transformation initiatives designed to help providers or hospital groups achieve large-scale health transformation goals
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Accountable for successful deployment of UHC’s Clinical Support program at the practice level, including but not limited to, introducing and educating practices on the value/use of reporting tools, patient registries and delivery of reports via UHC’s Physician Portal
Build and effectively maintain relationship with the practice leadership and key clinical influencers actively involved in practice transformation
Regularly facilitate efficient, effective practice improvement meetings with the practice to monitor, present, and discuss progress on the transformation action plan and achievement in milestones
Develop strategies; based on performance analysis, for improvement that includes specific outcomes and metrics to monitor progress to a goal and make recommendations for improvement
Design practice transformation action plans and implement appropriate performance improvement initiatives designed to assist the practice in achieving contractually required transformation milestones
Monitor and review the progress of the practice in milestone achievement and ensure the practice is accountable for successful completion
Use data to analyze key costs, utilize and quality data and interpret results to assess the performance of the practice
Use data to analyze trends and work with stakeholders to agree on and implement proactive strategies to address issues, and measure impact using a PDSA rapid cycle improvement approach, including external practice data
Assist practices in creating workflows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods to reach mutual goals
Educate & Deploy technology tools to support Practice Transformation
Integrate technology tools into practice workflows
Build and effectively maintain relationships with team members in the UHC Clinical organization as well Medical Directors, local Network leads, Health Care Economic Analysts and Clinical Analysts in support of the program
Consult and partners with internal UHC matrix partners and the practice to identify organizational and structural challenges hindering achievement of desired program outcomes
Collaborate with UnitedHealthcare teams including the practice Care Coordinators, quality management teams, hospital clinical teams, behavioral health teams to support integrated PCP driven care for our members with practices and hospitals
Consult and guide the practice on developing innovative solutions, including bringing best practice experience and connecting practices with other high performing practices to spur innovation
Work with practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice’s capabilities, support their care management efforts and add value to the patient care experience
Assist and support department leaders in summarizing and disseminating experience - related learning's by way of team updates, written reports / articles, and / or presentations as called for by directors