Senior Clinical Specialist, Sacramento, CA

Haemonetics

121d • $66,060 - $109,051

About The Position

The Senior Clinical Specialist will work with the Regional Sales Director and Territory Manager within a defined geographic area to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals and meet patient/client needs. By providing case coverage, the Senior Clinical Specialist will contribute to achieving projected sales goals, Company objectives, and increasing sales revenue. Collaborates with the Territory Manager to provide good case coverage and clinical outcomes for patients. Serves as the primary resource for clinical support in the areas of coverage, troubleshooting and in-service education for company products. Informs the customer on the latest product, therapy and technology developments in the industry by actively engaging in procedural and technical discussion. Demonstrates the ability to link clinical data to key messaging. Meets with existing and potential customers to identify their clinical needs, goals and constraints related to patient care and provide creative and feasible solutions using company products. Collaborates and communicates account and other requested information to the local territory manager on a daily basis. Support monitoring of product inventory levels. Share insights on competitive products or on account issues, opportunities with appropriate TM or CS. Educates the customer on the merits and proper clinical usage of company products. The Senior CS will lead challenging or more complex cases review, lead and develop the content for Regional and/or Area clinical calls. Supports the RSD in the creation and dissemination of educational content for the internal team. Case support and coverage of the most complex cases that require a higher level of clinical expertise. Other duties as assigned.

Requirements

• Experience in clinical support or a related field.
• Strong communication and interpersonal skills.
• Ability to understand and discuss clinical needs and solutions.
• Experience in sales or customer service is a plus.

Nice To Haves

• Background in medical devices or healthcare.
• Experience working with physicians or healthcare providers.

Responsibilities

• Work with the Regional Sales Director and Territory Manager to meet clients and identify their clinical needs.
• Provide case coverage and contribute to achieving sales goals.
• Serve as the primary resource for clinical support, troubleshooting, and in-service education.
• Engage in discussions about product, therapy, and technology developments.
• Link clinical data to key messaging.
• Collaborate and communicate account information to the local territory manager.
• Monitor product inventory levels.
• Educate customers on the proper clinical usage of company products.
• Lead complex case reviews and develop content for clinical calls.
• Support the creation and dissemination of educational content for the internal team.

Benefits

• 401(k) with up to a 6% employer match and no vesting period.
• Employee stock purchase plan.
• Flexible time off for salaried employees.
• Accrual of three to five weeks’ vacation annually for hourly employees.
• Accrual of up to 64 hours of paid sick time annually.
• Paid and/or floating holidays.
• Parental leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Health and welfare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees